Introduction
These Terms and Conditions (“Terms of Use”) govern your access to and use of the website https://pixelshiftfz.shop/ (“Site”), including all content, services, and products offered through the Site. By accessing or using this Site, you agree to comply with and be bound by these Terms of Use, along with our Privacy Policy and any other policies referenced herein.
If you do not agree to these Terms, you must not access or use this Site.
Eligibility to Use
This Site is intended for users who are at least 16 years of age. By using this Site, you represent and warrant that:
- You are at least 16 years old, or
- If you are under 18 years of age, you are using the Site with the consent of a parent or legal guardian.
Parents or guardians who permit minors to use this Site are fully responsible for their actions, including any financial or legal obligations arising from such use.
Changes to Terms of Use
PixelShift FZ reserves the right to modify, update, or change these Terms of Use at any time without prior notice. Any updates will be posted on this page, and your continued use of the Site after such changes indicates your acceptance of the revised Terms.
Users are encouraged to review this page periodically to stay informed of any updates.
Account and Site Access
PixelShift FZ reserves the right to:
- Modify or discontinue any part of the Site without notice
- Restrict access to certain areas or services
- Terminate accounts that violate these Terms
You are responsible for:
- Maintaining the confidentiality of your account credentials
- Ensuring all information provided by you is accurate and up to date
- All activities that occur under your account
PixelShift FZ will not be liable for any loss or damage arising from unauthorized access to your account.
Replacement and Refund Policy
PixelShift FZ is committed to customer satisfaction. We offer product replacement under the following conditions:
Replacement Eligibility
A replacement will be provided if reported within 72 hours of delivery in the following cases:
- The wrong product has been delivered
- The product received is damaged or defective
- The issue is supported with photo or video proof
To initiate a replacement request, customers must contact our Customer Service team at:
📞 +966-503067761
🕒 Working Hours: 10:00 AM – 6:00 PM (Monday to Saturday)
Once the issue is verified, a return pickup will be arranged. The customer must ensure the faulty product is handed over to the courier partner. A replacement will be dispatched after the defective product is successfully received.
Non-Eligible Cases
Replacement will NOT be provided in the following situations:
- Customer dissatisfaction with look, color, or performance of a defect-free product
- Physical damage caused by the user
- Product tampering
- Requests made after 72 hours of delivery
A product is eligible for replacement only once. If issues persist after replacement, the customer must contact an authorized service center.
Refund Policy
- Refunds will only be processed if PixelShift FZ cancels a prepaid order.
- Products purchased from PixelShift FZ are not eligible for refunds.
Cancellation Policy
- Orders placed during special offers or discounts cannot be canceled.
- Users may cancel orders only if the shipment process has not yet begun.
- PixelShift FZ reserves the right to cancel any order (prepaid or COD) if it cannot be fulfilled for any reason.
- In case of prepaid order cancellations initiated by PixelShift FZ, refunds will be processed within 48–72 hours.
For assistance, contact Customer Support at:
📞 +91 9667879464
Shipping Policy
- Each order will be delivered to a single address specified at checkout.
- For multiple delivery addresses, separate orders must be placed.
- Orders are typically shipped within 24 hours, but may take up to 5 working days depending on product availability.
- Shipping is done on all weekdays (Monday–Saturday), excluding public holidays.
Delivery Instructions
- Customers must inspect the package at the time of delivery.
- If the package appears tampered or damaged, refuse delivery and contact Customer Support immediately.
- All shipments include an invoice. If not received, customers can download it from their account dashboard.
Warranty Policy
PixelShift FZ provides a warranty on applicable products as per manufacturer guidelines.
Warranty Does NOT Cover:
- Damage caused by misuse, negligence, or accidents
- Unauthorized repair or modification
- Normal wear and tear
- Physical or electrical damage
- Use of non-approved accessories
- Acts of nature or external damage
- Overcharging or improper power usage
Important Notes:
- Warranty claims require a valid Proof of Purchase
- Warranty is non-transferable
- Repairs must be carried out only at authorized service centers
- PixelShift FZ reserves the right to reject claims with incomplete information
- Repaired or replaced products do not receive an extended warranty period
- Products cannot be exchanged for a different model or color
Limitation of Liability
PixelShift FZ shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use of the Site or products purchased through it.
Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts of India.
Contact Us
For any questions, concerns, or support related to these Terms and Conditions, please contact us:
📞 Customer Support: +91 9667879464
🕒 Working Hours: 10:00 AM – 6:00 PM (Monday to Saturday)
🌐 Website: https://pixelshiftfz.shop/